Terms & Conditions

Terms & Conditions


By using our online store, you are agreeing to be abide by our terms and conditions and all policies mentioned on this website


About Your Orders


Once an order is placed. If an item is out of stock. We are unable to place it on back order . You will need to re-order it at a later time


Please do not double order by phoning and faxing or emailing the same order. We will see a phone and a fax order as two separate orders and send you the order twice. Please enclose the order and prescription together.


Returns Policy


Products can only be returned if we made an error in shipping the goods to you. Products must be returned in original condition. Once the goods have been returned, we will credit your account .




All information provided on this site is presented for general information purpose only, and is not intended to be used to diagnose, treat, cure or prevent any health condition. We provide no warranty or guarantees of any product information’s reliability, accuracy or completeness. All information is understood to be correct and current at the date of its publication on our website.



All prices are in Australian Dollars. We reserve the right to amend prices without notice due to factors beyond our control ,such as changes in foreign currency exchange rates or changes in overseas market price etc.



After you submiting your order, do not pay us until we contact you to confirm the payment prior to shipping . After that , you can pay us by credit card ( visa card and master card only) or you can transfer money to our bank account .

Our bank account information.

ANZ Bank
A/C No: 012468 108393977
A/C Name: Medicine Herb Supplier Pty Ltd

Delivery Charges

All orders are sent via Fastway couriers.

Order under $150  Flat charge $12.00+ GST

Order over $150   Free freight.


Freight Charges Relating to returned Items


We will take all freight charges if we made error in shipping the goods to you . Otherwise, freight charges are required to be paid by the customer.